Capsulee Beauty
Return & Refund Policy
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. 💕
📦 Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
Unused and in original condition
In the original packaging
Accompanied by proof of purchase
Items that CANNOT be returned:
Items used or damaged by the customer
Items returned after 30 days of delivery
Sale or discounted items
🔄 Exchanges
We happily offer exchanges within 30 days of delivery.
If you received a faulty or damaged item, we will exchange it at no extra cost to you.
For change of mind exchanges, the customer is responsible for return shipping costs.
💰 Refunds
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable
Refund processing times may vary by bank
🚚 Return Shipping
Customers are responsible for paying their own return shipping costs.
We strongly recommend using a trackable shipping service as we cannot guarantee we will receive your returned item.
⚠️ Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately with:
Your order number
A photo of the damaged item
A brief description of the issue
📬 How To Start A Return
Email us at hello@capsuleebeauty.com with your order number and reason for return
We will reply within 24 hours with return instructions
Ship the item back to us using a trackable service
Receive your refund or exchange within 5–10 business days
⏰ Questions?
We're here to help! 💕
Mon–Fri, 9am–5pm AEST · We reply within 24 hours
📍 Return address will be provided via email upon approval of your return request.
