Frequently Asked Questions

How do I place an order?

Simply browse our store, add your favourite products to cart, and proceed to checkout. We accept all major credit cards, PayPal and more.

How long does delivery take?

Orders are processed within 1–2 business days. Delivery across Australia takes 5–10 business days. You'll receive a tracking number once your order is dispatched.

Do you offer free shipping?

Yes! We currently offer free shipping on all Australian orders for a limited time. 🚚

How do I track my order?

Once your order is dispatched you'll receive a tracking number via email. You can also visit our Track Order page anytime to check your order status.

Do you ship internationally?

Currently we ship within Australia only. We hope to expand internationally soon — stay tuned! 🌏

Is my payment information safe?

Absolutely. Our store uses SSL encryption and all payments are processed securely. We never store your payment details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay and more at checkout.

Are your products safe for all skin types?

Yes — our LED therapy devices are gentle, non-invasive and suitable for all skin types including sensitive skin.

How often should I use the devices?

We recommend using 3–5 times per week for best results. Each session takes just 10–15 minutes.

When will I see results?

Most customers report visible improvements within 2–3 weeks of consistent use. Results may vary depending on skin type and frequency of use.

Can I use the devices with my skincare products?

Absolutely! Applying your favourite serum before use enhances absorption and amplifies results. We recommend using a clean, damp face before each session.

What is your return policy?

We offer 30-day returns on all products. Items must be unused and in original packaging. Visit our Return Policy page for full details.

How long do refunds take?

Once we receive your return, refunds are processed within 5–10 business days to your original payment method.

What if I receive a damaged or faulty item?

Please contact us immediately with your order number and a photo of the damaged item. We will resolve this for you as quickly as possible at no extra cost.